⏱️ 1-minute read

Background

At KidHub, we recognize and respect parents and guardians as the primary caregivers and decision-makers in their child’s life. When parents are present, particularly during pickup and drop-off times, they naturally take the lead in managing their child’s behaviour. Our approach is grounded in maintaining the parent’s authority and fostering a consistent, trusting relationship between home and program.

Policy

Staff will not take the lead in addressing a child’s behaviour when a parent or guardian is present. If a child exhibits challenging behaviour during these transitional times, staff will defer to the parent to guide and manage the situation.

Staff may offer supportive assistance if appropriate, but only in a way that complements the parent’s efforts without taking over. This ensures that staff maintain a respectful, secondary role in the presence of the primary caregiver. Intervention by staff will occur only if:

• The parent directly requests assistance, or
• An immediate safety concern arises that requires prompt action.

Responsibilities

Staff are responsible for:

• Observing and allowing the parent to lead when they are present.
• Offering supportive assistance only when invited by the parent or when immediate safety concerns arise.
• Maintaining professionalism and respect for the parent’s role and authority.

Parents are responsible for:

• Taking the lead in guiding their child’s behaviour during pickup and drop-off.
• Communicate openly with staff if they would like assistance or support in managing specific behaviours.
• Work collaboratively with staff to maintain consistent expectations between home and program environments.