⏱️ 4-minute read

Background

The knowledge that a parent has about their child's strengths, preferences, and interests is essential to ensuring that each child has the best experience possible while attending our program. We maintain regular communication with parents about their child’s time spent at KidHub and about our daily program. We value and encourage parental involvement at KidHub and always encourage and welcome any and all feedback that they may have about the service we provide.

Purpose

To clearly define the various ways that KidHub Management and teachers will communicate with parents.
To clearly define how parents can best reach out to the KidHub Management team with questions and/or request.

Policy

KidHub provides a number of mediums for keeping parents up-to-date with what's going on at KidHub:

Parent Requests: Email and Phone

Due to the high volume of questions and requests that we receive on a regular basis, we rely heavily on the use of various technologies to help us communicate with parents more efficiently and effectively. The best way to get in touch with us is via email to [email protected]. This shared inbox allows us to assign emailed questions to the most appropriate person ensuring that they are answered in the quickest manner, with the most accurate information, from the right person. We typically respond to all emails within 1-2 business days.

<aside> 📞 In the event of an urgent or time-sensitive request, please call the KidHub phone line at 902-388-KIDS (5437).

</aside>

KidHub Teacher Greeting

Parents will always be greeted by one of our KidHub Teachers when they arrive to pick up their child at the end of the day. Our staff will update parents on their child’s time at KidHub and if they have any feedback for parents. If there were any injuries or incidents that occurred while their child was in our care, the staff will present written documentation (a “Feedback Report” — see Forms and Reports for an example report), explain the situation and ask them for their signature (to be kept on the child’s file). The KidHub teachers will share any information with parents at this time — whether it be to tell a positive story from the day or to express a concern they may have. Parents are always welcome to come in to view what types of activities the children have been participating in each day.

Private Facebook Groups

We maintain a private Facebook group for each KidHub centre for informational updates. Since these groups are private, parents must submit a request to join the group. We only approve known parents to join our groups and to view our posts. We will post about our daily activities, location and if there are any schedule changes (i.e. heading back to the centre early due to weather, changing a planned park location due to construction, etc.). See below for each centre's Facebook Group URL:

KidHub Maple: https://www.facebook.com/groups/415505883920584

KidHub Woodlawn: https://www.facebook.com/groups/409370170910515

KidHub Southport: https://www.facebook.com/groups/375953287851366